Mary, you can get instructions at Dyson's web site! Click the following address, drag your mouse over it until it is highlighted, then press Ctrl C to copy it. Then click the address bar of your browser. Press Ctrl V. The address should now be in your browser. Hit Return to go there.
http://www.dyson.co.uk/aftersales/help.asp?article_id=527
If that is too complicated, just type http://www.dyson.co.uk in your browser's address bar, and then navigate to the page.
topolino, March 2005
