home Fix label Kitchen Appliances label_important Electric Kettles category Breville

trying to find breville complaints department email address?

iv got a breville brita kettle model jk64 and need to complain about this as it nearly caused a fire in my house,the base was burnt and under the kettle it has burnt through the wires, so need to get hold of breville and cant find no number but australia or email if anyone can help please do and to let everyone else no who has bought this kettle to, before it causes a big fire.i contacted brita but they said to contact breville so any help from anyone.

anita watkis, November 2007

home Fix label Kitchen Appliances label_important Electric Kettles category Brevilledone

My Breville kettle was bought last May i.e 2015 has stopped working Feb 2016, therefore 9 months old. Cost £34. 99. Bought it in Currys Wrexham, took it back with receipt, not their problem take it up with Breville. what a joke

SG, February 2016

I finally found an email address and they were based somewhere in Lancashire. Customer Service skills was none existent- quite abrupt to the point of being rude, Breville as a company doesnt exist. It was bought by another company called Jarden . Mine was a 4 slice toaster, where after 12 months only one side of it worked (only 2 of the 4 slices would heat up). The toaster cost £35 . They just did not want to know, unless I paid them a further £23 and then they would replace it as a gesture of goodwill ???? Never ever again.The review wont allow me to leave the email address

SusyTutu, July 2014

I have a Breville kettle bought in December 2013 which is now not working. Can you advise how to return it to you as I obviously need another kettle.

Mrs P.A.Heath, May 2014

I have purchased x2 of breville irons, both have set on fire after a couple of months!!!! Thereis a serious fault with these appliances which should be looked into before a very serious accident happens!!!!!!!

katie thompson, February 2014

I am trying to find a replacement for a part of my mini food processor- Antony Worrall Thompson by Breville.
Model number VFP007
Part-Processor bowl.
One of the symbol has broken off.
It has run out off guarantee, so can I purchase?

Mrs. Joyce Lovering, January 2014

dear sir ,,i am looking for a filter for the breville spectra model number jk144.i have searched all over but have not found anything,,i wanted to ask how much for 2 of these and cost of the postage to ireland,,also do leave me an adress and i will send you a draft to the amount,,thanking you ,,

constantino, December 2012

Breville customer service number from the manual of my kettle that could have burnt my house down is 01616216900
Just been on the phone to them and they tried to tell me my point of concern is with Argos, i replied that breville nearly set fire to my house, not Argos !!!!

ayz, June 2012

how can i get a handle for the stirrer halo health fryer
i broke it while cleaning it.

colleen, June 2012

Breville is a joke, my iron went wrong within the 12 month warranty, the steam and self clean stopped working, so emailed them, no response! after 3 emails i finally got a reply stating they never received my first email, how convenient! then instead of replacing the iron, which cost me £50, they told me to flush it with lemon, so reluctantly i tried this, then i had an iron still with no steam and now smelling of burning lemon! great, so emailed to tell them and guess what, silence! Will write a letter of complaint now but will never buy Breville again, customer services is just non existent...

Dave, February 2012

Breville dont do repairs. If your appliance develops a fault then you're on your own. When I rang the same phone number which is quoted above in response to every bad Breville experience, they just said 'try to find someone local in the yellow pages'. I cant really say that this is poor customer service. For customer service to be rated as poor it must exist in the first place! I will never ever buy Breville again and I will be telling everyone else who wants to know what my opinion of Breville is

Tony White, September 2011

You will all appreciate that Breville kit is not repairable in the UK. Just try ringing Pulse and you will just get "we don't repair it - we don't repair it - we don't repair it"
They are totally useless even with items that cost upwards of £50 - yes you guessed it - we don't repair it.
Take my advice DO NOT BUY BREVILLE ITEMS unless you want grief. Pulse are less use that a chocolate teapot.

Dave Peake, February 2010

My iron which I have been very pleased with has started to leak ,can you help.
Stan J reed.

Stanley J Reed, January 2010

Try Customer Services Department : Pulse Home Products Limited : Middleton Road : Royton :Oldham : OL2 5LN UK

Telephone 0161 621 6900 Fax 0161 626 0391

ron Watson, January 2010

I was given this kettle, new, as a gift last Christmas - Breville JK147 Blue Ice Kettle. It started leaking 3 months ago and often won't turn itself off the boil - so it has on occasion boiled itself dry.

The damaage as a result is that my entire wooden countertop has split apart from all the water.

The company are not prepared to do anything about it. It's dangerous and should be taken off the market.

tk, December 2009

Breville customer services UK!!
Contact no : 0161 621 6900
Address : Pulse home products
Vine mill
Middleton rd
Royton
Oldham
OL2 5LN

Mrs S Ashton, November 2009

I bought a breville kettle which like another person on here has had same problem water pours from the base of the kettle which is not only dangerous but has also cost me extra cost due to it pouring water all our my mobile phone from the leak. im mortified its not something which i thought would happen im in the process of today trying to find someone from breville to help and explain why they have such crap products and what i can or they can should i say do about it!

Mrs S Ashton, November 2009

info (at) pulse-uk.co.uk

This is the email address used by their online contact form - goes direct to Breville customer services. Just replace (at) with the at symbol

DuffToaster, October 2009

Damaged one of the two beaters on iour twin motor electronic mixer - where do we obtain/purchase a replacement beater or both if necessary

Tom & Brenda Browne - Plymouth, August 2009

I brought a breville iron 5 week's ago was using it today then all of a sudden the auto light shut off light keept going off,the iron will not even get hot. When you put it on a colour code it goes back to the red which is stand by. Make the iron issuper stream extra +2200w.

Mrs D.Atkins, May 2009

TRY - www.breville.co.uk - tel no. 0161 621 6900 - address - Pulse Home Products, Vine Mill, Middleton Road, Royton, Oldham OL2 5LN

Mrs Daniels, May 2009

can you use any descaler in the breville hot cup

robert dadds, April 2009

phone: (Australia) 1300 139 798
Fax: (02) 9384 9601

Val Teare, March 2009

I bought a breville iron from argos on the 17/01/09, got it home used it straight away filled it with water waited for it to change colour because it was a digital all i got was smoke. I took it back got a next one the same thing again started to fill with smoke!!! model no vin068. health and safety risk.ps could av been one of my children useing the iron

Beverley, January 2009

On my stainless steel Breville Kettle classique (ooh la la) the wires contacting the element are only sheathed in plastic, which has melted off, and it has gone open circuit due to wimpy spade connectors. It's a year old with light use. DON"T BUY BREVILLE.

MustbuyanotherkettleDave., September 2008

For Breville Australia :
HWI Electrical Head Office Ph:02 93848100
Spare Parts Fax: 02 97001342
or contact in writing to
Customer Service Manager
Locked Bag 1455
Botany NSW Australia

Fred, July 2008

I'm about to send back a Breville Kettle model no JK58, the water pours from the base of the kettle and is very dangerous. CServices took 10 mins to answer call whilst I was in a queue, costing me money!
The address is Pulse Home Products, Middleton Rd, Royton,Oldham. OL2 5LN... I shall be wanting my postage back as well!

tracey, June 2008

kettle is performing fine, but the blue LED has failed (after one month of flickering) bad news if you like the cool blue light. Response from Breville (pulse UK email jrichardson@pulse-uk.co.uk) CS department pasted below:-

We are in receipt of your letter with reference to your Breville kettle.

It is regrettable that the illumination light has failed to function, unfortunately this is an LED which is part of the electronic circuit therefore not repairable, this failure is only cosmetic and does not affect the working of the kettle.

The only parts available are the filters at 3.00 each

We extend our apologies on behalf of Pulse Home Products for the problems you have experienced and any inconvenience caused to your goodself.

mick baker, March 2008

customer services no is 0161 6216900

bob, February 2008

customer services no is 0161 6216900

bob, February 2008

cannot find complaints department or email address for breville i also have a dangerous kettle that needs taking of the market

yvoneriley847@msn.com, January 2008

Here you go, but I dont hold out much hope for you, they will probably respond that they cant do anything.

http://www.breville.co.uk/contactus.html

Click on thise then chose Customer Services and fill in the online form.

Hope it helps.

FS, January 2008

Hi Anita well I bought a Breville kettle model number jk73 lightining just before xmas, I am really dissapointed the kettle is a health and safety hazard i no longer have the reciept so cannot take it back to my local supermarket where I bought it from. The kettle lid does not fit correctly and pops open when boiling or pouring causing myself to nearly burn myself on manty occasions the kettle also boils with the lid open and nearly boiled dry, just wanted to say you are not on your own with Breville Thanks Sarah

Sarah, January 2008

Breville Customer Service Centre email is askus@breville.com.au

SW, December 2007

link Click here to see other fixes for Breville.