Hi please can u help. My Samsung (2 years old) started making loud noises from the back fridge side. Few weeks on the top part of the inside of the fridge does not seem to be working. Although the bottom of the fridge is fine and so is the freezer compartment. I really cant afford to call out a specialist engineer so would be grateful if anyone could diagnose this problem for me and maybe I could try and fix it myself. Samsung Fridge/Freezer RS21NCMS 230V/50Hz

Samantha Farmer, November 2007

If its in warrantee call Samsung out. I had the same problem, mine was out of warrantee and due to lack of money to call out an engineer I did some research and prodding and poking. The problem was traced to the fan mechanism that has iced up and is no longer able to move the cold air to the top half of the fridge. The same problem applys to the freezer compartment.

Solution, if it's stopped working entirely the following may not work. However if you can hear a ticking noise when the fridge / freezer is cooling - which is caused by the fan blades knocking against ice - be brave and get a screwdriver and after removing all shelves undo all screws to remove the back panel. From memory there less than 10 screws and a few clips. Once removed you will clearly see the problem. Ice. This blocks the airflow to the top half and blocks the drain. To cure the problem - until it ices up again - take a hair dryer to the ice and melt it away. Check it thoroughly for more ice. Alternatively empty the fridge and freezer turn it off and wait for the ice to melt. This will take a few days to melt completely. I hope this helps you.

Alan, April 2008

just had same problem....engineer said it was due tothe air cooler extracting too much liquid from the air? and it would make its self right? but didnt have a lot of good things to say about fidge freezer

cath, January 2008

email these as they sorted mine out
samsung-engineer@hotmail.com

pete, November 2007