I accidently cut the electric cord for my dyson 14. Was able to buy a new cord but it looks like the entire vacuum will have to be disassembled to replace it. Is this correct? Can't find any help in owner's manual or dyson website. Live in a very small town with no vacuum repair folks around. Any assistance would be nice.

Patricia, December 2007

Hi, go to www.sparesaver.com and look at their 'Help & Support' section. They have superb full instructions including colour photographs of troubleshooting Dyson problems.

Jack, January 2008

A Dyson Service engineer can call to your home and fit a geuine Dyson cable for £40 including a 1yr guarantee. The helpline number to call for a repair is on your machine to the side of your on/off button.

Ian, December 2007

Patricia,

If you have some undamaged power cord, but short, could you use an in line connector (or plug and socket) to join the cord to the cleaner cable. The cable may be twin only, if so use a smaller two pin connector.
You must get electrical approval for any change.

a barton, December 2007