Hello, I had the same problem. I called Sportcraft and they had me do this: Plug it in, make sure the safety key was in all the way, turn it on, hold "mode" and the "on/off" button at the same time and keep holding it, pull the safety key out, hit the up button, release the "mode" and "on/off" buttons, and hit the up button again. It should unlock. It worked the first time for me! If it doesn't work, here's the phone number for Sportcraft 1-800-526-0244.
Maria Mayo, January 2008