it cuts out after about 5 minutes of use. have tried removing the cylinder thing and the suction is terrible even though all the pipes are clear and there isn't a blockage i can see. nothing stuck in the bristles but it does seem to get very hot. When its cut out it won't turn back on for about 15 mins. Help i've shake n vac-ed my entire house and I don't have a spare hoover!!

Jenna Carling, December 2007

Hi, go to www.sparesaver.com and look at their 'Help & Support' section. They have superb full instructions including colour photographs of troubleshooting Dyson problems.

Jack, January 2008

If you remove dust container then switch on the upper connection to the cylinder provides the suction thro the the machine. Switch on and if you have plenty of suction replace cylinder and remove lower access port right hand side with the machine in font of you for normal use. Switch on if there is no suction or very little the problem lies with the yellow part which is attached to the handle of the cylinder.
This is held in by 2 tork15 screws found underneath the upper filter.
This part has an inner skin and the only way I have found to clean it once it is removed from the upper filter is by holding it in you hand and tapping either the vaned end on to a flat surface or by holding in hand and tapping the side with all the holes in int your other hand.
Hope this helps

Doug, December 2007

Shake and vac blocks filters really quickly, it is not recommended. Have you cleaned your filters, the symtoms definately suggest a blockage due to an actual blockage in a pipe or a blocked filter.

A full Dyson service by a Dyson Authorised engineer in your own home costs £65 including callout, all parts except tools and 1yr guarantee on the parts fitted.

Ian, December 2007

Simple - the filter below the dust drum is blocked - but I think on this one the cover plate is held by a screw? The air from this filter cools the motor too which is why its getting hot. By the way, Dyson do a £50 call out to fix any vacuum cleaner. They will fix any bit for this fee apart from filters. Great when the motor goes pop!

John, December 2007