My condenser dryer does not heat - The items of washing are still at room temperature during (we have stopped the cycle) and after a full cycle. The dryer does tumble and engine noise can be heard but no heat is produced

And this is the first time we have used it! No water appears in the reservoir and the items are as wet after the cycle as when they went in...

The dryer is only 1 month old!

Any help appreciated!!

Kim Boudin, December 2007

Hi I've replaced the heating element and the thermostat brand new, cleaned every inch of the appliance. It spins but will not produce any heat. It collects water ok and dust as well as lint but no heat!! Any suggestions or remedies please?

Dave28, February 2013

my dryer is struggling to dry clothes the water light is also staying on but no water in the top tray and the rear trough is full of water is it a water pump which may have failed.

richard, November 2012

I bought this tumble dryer about 3/4 years ago and only use it rarely - a few months ago it started to take forever to dry anything. On re-reading the maintenance section of the manual I realized that although I've been cleaning the filter and emptying the water after each cycle, I hadn't ever cleaned the condensing unit - oops! Supposed to be done every month. It had loads of fluff and gunk in it - which I got rid of and cleaned as instructed, and now the dryer is working properly - much hotter! Let's hope this continues! This probably isn't your problem as you've clearly not used it yet but I hope it helps someone else with the same issue.

Carrie, February 2012

my tumble is no heat but the water light says full when there is no water in butt

dean, June 2011

im sure the bearrings are gone in the motor would like to replace the motor or rebuild it , anyone know where i can get a new motor or rebuild kit..

john1963, June 2011

Sounds like the heating element at the back has gone, you can order a new one from Amazon for £23, is not to difficult to fix

Steveipk, September 2010

My tumble has same problem! I had it for 4 months and it stopped heating...so Hotpoint came out last Thursday and replaced the heating element...today is Sunday and it has stopped heating already! My friend has same tumble and had her heating element replaced on Tuesday...there must be a problem with these machines they should be recalled...What a joke...I recommend purchasing a guarantee after years manufacturers one runs out because it is cheaper than a call out from hotpoint...£50 for 1 year.....

Lisa B, November 2009

hi what the problem is the heating element might be broke to check unplug machine. at the back bottom left remove the 6or7 screws and slide cover down to expose heating element,lean it against next to machine
plug machine back on. and start machine dont touch the exposed heater when started you should see the heating elements start to get hot if not then you need to replace heating element. this is easy remove the left hand side panel when looking from back of machine you will see were it is connected unplug and then unscrew were the heater is connected to the back plate.order part from hotpoint before you remove old one part costs about £27 week to come then replace. regarding the water problem turn off machine at the back bottom right there is a little resovior to hold water which takes the water to container at top what happens is the fluff from clothes blocks the water groove in the resovior tiny hole in the corner of resoviur to clean take right side of machine off and remove large filter from front bottom out look inside right side of machine and you will see wet sludge remove with hands and cloth remove all muck and replace filter and side panel the macine should work but try this option before you do the heating element.
please ring if you need help 07970100718

brian, April 2009

It may just need cleaning out. A lot of sludge collects in the filter. Try taking it out and hoover the gunge out. Replace it and it should work fine.

Janie, January 2009

Hi, Having just bought one of these and then found it to be faulty.
The usual fault is the 8uf capacitor. Dismantle the left side panel and the top removes to the rear. When, you look at the back of the machine, there is a small disc with 2 screws, remove it. Around that but to the left of it is a further cover, remove that. The 8uf bit is there.
If you leave the door open and use a small object to activate the drum switch, over the door. Then switch on, it will be obvious whether the heater is working. Seriously, don't touch anything. The heater either works or it don't!
Easier to replace parts than re-makethem.

Chris, December 2007