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how can i take childlock of Telstra 6100 handset???????

the handset of my Telstra 6100 is childlocked - a little key appears on the screen. i have tried numerous combinations & pin numbers, turned the phone off, unplugged it from the wall, taken out the battery .... AND called telstra who informed me they cant help me!! ... Can anyone help me???? ...
carolyn, January 2008
The manual says to press the hash button (#) twice to unlock the phone.

Andrew, February 2008
link Click here to see other fixes for Telstra.