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problem with new indesit WIXL163?

Have just received a new indesit WIXL163 its taking over 3 hours to complete cycle 3 and then its not spinning have now given up turned off and put on spin cycle so I can go to bed. It says the whole programme 3 should take 1 1/2 hours so why is it taking over 3 hours am I doing something wrong or should I phone Argos where I purchased it.
Mrs Jones, February 2008
My belt keeps coming off.

Sharon, March 2012
dont mess around with a new machine an an obvious fault - take it back or get them out to repair it.

dan, February 2008
link Click here to see other fixes for Indesit WIXL163.