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How can I fix my Canon Pixma iP1700?

We have had our ink cartridges checked out and bought a new colour one as it was empty. There is a new error message stating that the black ink is out of ink but we know it is not? Any idea's

many thanks
Lisa M, February 2008
answer in icq 163779619

Dem, March 2008
link Click here to see other fixes for Canon.