home Fix label Telephones label_important Corded Phones category BT

BT Synergy 4500 handset locked?

Please can you help
granddaughter locked BT Synergy 4500 phone but on pressing the red phone symbol and the * to unlock it nothing happens all it says is press unlock and *

john, February 2008

home Fix label Telephones label_important Corded Phones category BTdone

I had the same problem but none of the solutions I found on various blogs worked, and just pressing the hash key (as suggested by the phone itself!) didn't work either. Tried every combination I could find... eventually I managed to unlock it by continually pressing the hash key many times in quick succession.

Finbar, December 2012

Thanks Ian worked a treat! My 9 month old son was playing with it and locked it. Thanks for the tip :-)

Darren, April 2011

can you please give me some advice how to unlock my phone

mr johnson, January 2011

i have tried both options that you have suggested
1) menu key and then *
2) unlock red button and then *
neither work!!
Please help I cant use my handset!!

SS, August 2010

did you sort it ?
if not press the I above the menu and the star to unlock
eg the top row middle button and star to unlock

jud, June 2008

I hope your phone is still not locked. If it is the manual says to select the UNLOCK option then * for 3 secs. If you've not got a manual you can see it online at: http://www.shop.bt.com/content/uni2/documentation/498n/025455.pdf

There is also a helpline : 0870 605 8047

Regards

Ian, May 2008

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