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Why does the Detergent Dispenser not open on Indesit Dishwasher?

Indesit IDL 500 - About one in four washes the flap fails to open during the wash cycle leaving the detergent stuck in the dispenser at the end of the programme - how can I fix this problem?
Brian Houghton, February 2008
I have this problem, and we use the tablets with the red ball - is this a problem? Should we use a different tablet?
Matt

Matt Hooper, March 2008
are you using tablets with red in centre?

ck, February 2008
link Click here to see other fixes for Indesit.