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unable to clear error message E000002-0000 for the ir2270 machine?

dear Bob,I tried all the steps to clear the error message E000002-0000 but none of the buttons on the control panel are responding there is only the shut down button active. It is really frustrating me what else should I do please
Yohannes, February 2008
yes! the error message on the display and it is not changing and cannot take in any information

fomuso, October 2013
punt

Mark, January 2009