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repair of tefal type 5328.16 toaster?

one side of tefal type 5328.16 toaster is not working. problem appears to be mechanical i.e. it does not seem to go full downward distance. help.
ged tebbutt, March 2008
how ican open it and to reach inside

Khavary, July 2016
Im afraid element on that side is broken

Degsy, May 2008