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Changing the user code?

Is there any way of re-booting the system as I changed the user code from the factory setting and it has never worked. I know that I followed the instructions but the engineer is saying that I must have punched in a wrong number and there was nothing he could do other than replace the whole box. It is a new Accenta/Optima system.
Damian, March 2008
New box - absolute rubbish!

Tell him to get his engineer manual out and to have a read and not to rip you off.

acorn, March 2008
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