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How to Reset a BT Studio 1100 phone?

I have gone through the usual procedure of removing the batteries and pressing the star button, waiting for the default sign, and then it just goes back to base 1 and is unusable.I cannot find the handbook, so if anyone can email me a copy of theirs I would be most grateful.
Thanks

janellelanyi@btconnect.com
Mrs Janelle Lanyi, April 2008
Unplug from the power source. Replug after short interval and the phone will be reset.

Con, June 2012
http://www.shop.bt.com/content/uni2/documentation/43ps/023624.pdf

Al, June 2008
The manual can be found here:
www.shop.bt.com/content/uni2/documentation/4cxl/023624.pdf

But I think the phone is probably broken. One of my handsets is doing the same thing. The other is fine.

Ian, May 2008