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How can I fix my moffat electric ceramic hob?

Rather than just the four circular hobs heating up, the whole unit (ie rectangular base) becomes scalding hot. What is the fault and how can I fix it?
Owen Gibbons, April 2008
the whole glass ceramic hob does get hot on these not just the orange glowing bit

ck, April 2008
link Click here to see other fixes for Moffat.