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Ref Samsun RS20CCSV American Fridge Freezer?

The Fridge is not cooling down and flashes permanently at 3, all motors appear to be running whilst the freezer although showing -25 appears to be freezing as effectively on the top two shelves as the lower part. (A loaf bread is soft to the touch on shelf 2 but the steak in the drawer is solid), any ideas before I call out an engineer, please
Tania Atkinson, May 2008
yeah call 07513328759

deb, May 2008