I have had the same problem the dealer were i purchased my QS5160HW from changed the spring with what he said was an upgraded spring from flymo i have lost drive several times since and found the easiest way to replace the spring is to tilt mower towards the oil filler cap remove belt housing and drive belt, refit spring, belt and housing the whole job is completed in under 4 minutes.As i live in France it not possible to return to the dealer who is in the U.K. every time this happens but it was his service engineer who said to tilt mower towards oil filler cap and not towards petrol filler cap.
david 22160 France, June 2009