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How can I Fix my Ryobi Weed Trimmer BC30?

I have a Ryobi BC30 Weed Trimmer and the pull cord will not pull out.How can I repair this?
Garry Padula, May 2008
I can not remove the reverse nut to change my string. It appears to be stripped. Is there anything I can do

tcp1989, September 2009
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