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how i fixe error e000004-0010?

how to fix this error code?
elias, May 2008
this is a fuser sub heater error code and has to reset in the machines soft ware.it cannot be reset by turning the macine on and off. it is a safety feature.

may 2008

bill, May 2008
Make and model may help a tad.

Bob, May 2008