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My Craftsman EZ walk mower - Model# 917377842?

The pull string seems to lock within 10 inches of pulling the cord. I took the cover off and it appears the pulley device spreads its plastic wings, locks, and prevents the string from being pulled further. Any suggestions? Does this part HAVE to be replaced?
ronnie, May 2008
Does both rear wheels pull ? one rear wheel spins and trys to pull mower, but doesn't look like other is dong anything

Dave Tucker, May 2009
link Click here to see other fixes for Craftsman 917377842.