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How do i get rid of ice?

My bosch frost free fridge freezer has a thick layer of ice in bottom of freezer. Everything else seems ok. It's KGN33 VOOGB
York, May 2008
There is a design fault with this model.We had two replacement fridges from Bosch under warrenty.

There is a fix which is just a shield to stop the condensed water drain pipe freezing. When this fix was done the fridge and freezer have worked perfectly for over a year.

Hope this is useful

Bill

Bill, December 2008
link Click here to see other fixes for Bosch.