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problem with connecting needle thread and bobbin thread?

please, how do i form a loop between my needle thread and the bobbin thread in my machine.i just got a joys sewing machine model PF1000 but the machine has refused to work since i tried changing the thread. the manual says to 'lightly draw up the needle thread forming a loop with the bobbin thread but how does the bobbin thread come up b4 i can form the loop.
karen, May 2008
Hello Karen,
First make sure the needle is in the correct way round, if the thread is not being picked up then the machine may need retiming, I can attache timing instructions if you e-mail me, if you have just bought the machine it should be done under warranty.
Ken

drivewithken@blueyonder.co.uk, May 2008
link Click here to see other fixes for Joys PF1000.