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Why does the conditioner not go through the system Servis W/machine M6503S?

We have had the above W/M for approx 3 years.
When we use No 3 dispensing tray for conditioner it does not go through the system, we have cleaned it out many times but it is still not going through thereby clogging the drawer. Also when the 'grid' is replaced after cleaning it looks like the hole that the conditioner goes out of is covered by the grid?
Ian Ellis, May 2008
Hi, if you phone the techincal line of SERVIS UK (0121 5263191)or you send them an email ( technical@servisuk.co.uk) they will answer and help you the same day.Very efficent and professional.They can also send you wiring diagram, exploded view,manuals all free of charge.

sauro, July 2008
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