1. Use a small knife or paper clip to remove all pieces and clear debris
2.Put the shredder in the auto reverse and clear any pieces that are rewinded. Work the shredder in the forard and again in the reverse several times, you may be bale to loosen up jammed ppieces
4. Last option, unplug the cord first, thenuse a torque wrench or screw driver and remove the cover from the back and you can clear any debris or jamm observed
Good luck
John, January 2006