Please could you tell me which samsung fridge freezer you are referring to (regarding questions about fridge (freezer) not cooling after becoming noisy) as our fridge has recently stopped refridgerating after making loud noises (days after the warranty ran out!). We have a fridge freezer with twin cooling and built in ice maker and water dispenser. However, the water dispenser has stopped working. It isn't the water tube as water is still being provided to the ice tray in the freezer compartment - any ideas please???

Gemma, June 2008

Samsung R21 models. If this is your model contact Samsung helpline, they know there is a problem with the design and are extending the two year warrantly to five.

Paula, June 2008

it be the RS21 model the fault will be ice build up around fan as the defrost sensor has failed

samsung-engineer@hotmail.com, June 2008