We have Samsung Side by Side Fridge/Freezer. Fridge has stopped cooling. Freezer still working, although it seems a little struggling. Have turned off power for 30 minutes, but no change in fridge performance, freezer has worked better and 'Power Freeze' has dropped temp sufficiently. 'Power Cool' system makes no difference to fridge temperature either. We cannot hear any fans running of fridge side. Have we lost fridge charge? Has a cold air transfer fan failed?? Please help as we have a fridge full of food going to go off.

Mark Hampson, August 2008

there is a recognised fault with this fridge. you need to call 0870 726 7864 and have your serial number to hand (on the left, inside of fridge), and date of purchase. Samsung will fix this for free.

A satisfied customer of Samsung!, August 2008

i had this problem and discovered that this is a well known problem to samsung so they have increased thier guarantee to 5 years in respect of this problem only. i found this link which will solve the problem if your unit is under 5 years old yhttp://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/consumer_goods/consumer_20080407.shtml
if you have a problem with this link try this uk no. 0800 988 0123

lisa, August 2008

I took the back cover, located in the fridge behind the two bottom drawers (just 4 cross headed screws), and found the drain below the fan and one of the cool air vents frozen solid.
I defrosted the lines using the wifes hair dryer, don't tell her. Fitted everything back together, a little harder to refit than to take out.
Fridge has returned to operating normally.

If this re-occurs, I may have to take you up on the sensor offer. Thanx for the info though.

Mark Hampson., August 2008

need to replace sensor we stock them for £12 email us for more details

airkool@hotmail.co.uk, August 2008