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heating element??

everything works apart from the grill or oven wont heat up i think it is the element but it has 2 1 behind the fan an 1 on the grill i dont know which 1 to change or both an are they both kept on by the small bolts from the back of the oven??
pat, August 2008
make and model plz

airkool@hotmail.co.uk, August 2008