When I try and copy I get an error message showing paper jam. There is no paper jam. What do I do?

Mike, August 2008

Arkus is absolutely right. I drill a small hole on the side and hook the spring onto it.

hy, December 2014

I did exactly what the first person wrote for July 2011 and it worked perfectly!
Thanks!!

"Open the copier as you would to change the cartridge. The left side lifts up to about 30° and it is hinged on the right. Go behind the copier (or turn it around). Look inside. Just in front of the hinged point you will see a spring, about 3/4" long hanging on a metal arm. If the other end of the spring is dangling, that is the cause of your problem. I found a small plastic piece inside the copier that the spring used to be attached to, but I could not find where to put it, so I made a small S-hook out of a large paper clip (the large ones use thicker wire. you can also use the handle from a Chinese food take out container) and used it to attach the spring to the vertical post that the spring is near. The copier is working again" by arkus

I also found the small plastic piece that broke off. I took the large paper clip and opened it up like an S. One part went under the vertical plastic post as stated above. The other around the spring and stretched it down far enough to reach the vertical post. I tried a few times until it worked. The spring has to stretch low enough. Good Luck!

marcia, October 2011

Open the copier as you would to change the cartridge. The left side lifts up to about 30° and it is hinged on the right. Go behind the copier (or turn it around). Look inside. Just in front of the hinged point you will see a spring, about 3/4" long hanging on a metal arm. If the other end of the spring is dangling, that is the cause of your problem. I found a small plastic piece inside the copier that the spring used to be attached to, but I could not find where to put it, so I made a small S-hook out of a large paper clip (the large ones use thicker wire. you can also use the handle from a Chinese food take out container) and used it to attach the spring to the vertical post that the spring is near. The copier is working again

Arkus, July 2011

there is a small spring associated with paper drawer and pickup. It's located right side far corner. It may even have jumped out of machine as you pulled paper drawer out to clear jam. This problem normally requires taking it to service tech. Mine they ordered new paper drawer and I ended up with older replacement one. It works though.

CLAIRE MARCHANT, February 2010

I don't have an answer, but I am getting the same problem right after moving the copier to our new home. Any suggestions as to where to look for the problem? Thanks.

Mrsljlii, January 2009

try feeding single sheet through bypass if that works then fault lies with paper feed rollers not gripping paper and driving it out of cassette

tony pipkin, September 2008

The problem is probably to do with the paper pick up. It has not seen paper when a copy is selected so it assumes a jam. you will not find one has it has not left the cassette. Investigate the paper pick up system.

Bob, August 2008