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alarm malfunctions?

Okay, every now and then the alarm sounds, when I look at the keypad it is completley blank. Pressing the #'s do nothing because there is nothing illuminated on the keypad. I have to physically unplug the alarm and the backup battery for the tone to stop..............anyone else have this problem? It's like the keypad/system is possessed
sue, September 2008
try www.ukpanels.com

roy, October 2008