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how can i fix the upper keys?

i have a problem with my u600 phone. i can't use the upper keys (cursor keys and the soft touch keys) except the power key ha! i thought that it's just a problem because maybe, my battery is weak. so i tried to use my friends newer 3.7V Li-ion battery, just same with mine. but unfortunately, there's no changes. it's just the same problem. i hope you can give an idea how to fix my phone aside from asking the company or returning it to the shop. thank you very much and more power!
carl yambao, October 2008
i have the exact same problem =| its doing my head it cos i have a million texts i cant read and holiday pictures i cant access. I took it to a shady repair shop and they told me the pannels were broken so i take that as true but they said they couldnt fix it and the optimist in me (ok i just really want my phone to work) tells me it can so im looking to get it fixed elsewhere!

Catherine McGarrell, November 2008
Your touch secreen section doesn't work but did I understand correctly that the nav keys also don't work?

When a screen is fitted to the U600 it's partially soldered or the keypad doesn't work, could be a loose connection but 10000% not a battery problem.

Need to visit a repair shop for advice there as it could be a few things,

GATORS

Craig, October 2008