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How can I fix my Vaillant Ecotec 831 boiler?

How can I fix my parents Vaillant Ecotec 831 boiler? It is nearly 2 years old and has failed numerous times since it was fitted. It has now "conked out" on them every day since Saturday. The guy who fitted it has been out numerous times and fixes it for a few days and then it fails again. My parents are elderly and have my handicapped brother to look after so naturally I want to help them sort this out before winter takes hold. When the boiler is switched on it makes a groaning sound like it's really struggling. There is no heating and no hot water - can anyone help? Many thanks.
Lisa, October 2008
lisa take out vaillant boiler insurance on the ecotec boilers, they have problems with the rubber hose pipe

my company has stoped installing them, i expect to see them on watchdog soon!!!!

carl approved vaillant installer, February 2009
call vaillant it has a 2 yr warranty providing it has been serviced during the 1st year but they should still be able to help

boiler man, October 2008
Boiler is still in guarantee suggest call makers

a, October 2008
link Click here to see other fixes for Vaillant Ecotec 831.