I bought my washing machine 6 months ago and started using it some 2 months back. When I wash clothes it doesn't collect water and keeps on draining it out with surf. Twice I have called the company guy and he say some part is lose and fixes it.He says don't put too much load but this time I just place two shirts and a trouser! Now he has refused to come. What should I do?

Foha, November 2008

make sure the drain hose on the back of machine has not fallen down allowing water to run out of machhine constantly,the pipe should be hooked up above drum hieght,then down to drain

glen, November 2008

Check the pressure switch -the system that determines correct water level in the drum. Its a round item about 3 inches across with several wires connected, it sits under the top cover. Its an air operated switch which tells the machine water has reached the correct level. Disconnect the thin rubber pipe from the switch and blow down through it to clear any blockage. Switch itself may be faulty but its more likely the pressure pipe is blocked.
Also check the filter - generally located behind a panel at the foot of the machine.Some are obvious like little square hatches and some are hidden behind the trim panel at the foot of the machine. Once panel is removed the filter should be visible. Its generally a circular plastic fitting which unscrews in an anticlockwise direction. Some hotpoint, indesit and ariston filters are located in the big black sump hose (the one that leaves the bottom of the outer drum and connects to the pump). Remove the back cover, locate hose, remove the tensioner clip by squeezing the tabs together, remove the hose, take out filter and clean.
Repair and service your own washing machine. Go to www.2ndwave.co.uk/manual.html

dannyboy, November 2008