my zanussi ZWF1621 is not spinning as it normally would, it sounds like something is stuck between the drum and drum housing, however i don't know how to get in to check and fix. any help as i have a very large family and very little money so do alot of repairs myself. this machine is needed as we need to wash kids clothes!! PLEASE HELP US!

Ryan, November 2008

take the back off.take the heater out (release 10mm nut in centre of element and prise it out).now you can see between the drums by looking through heater hole with a torch.check for clothing between the front tub.pull rubber door seal away from stainless inner drum and use a torch to see if anything is trapped in the front

ck, November 2008

Two options. Either disconnect the sump hose (the big one which connects to the filter or pump) from bottom of drum and try to wiggle the item out. If that doesnt work you'll have to disconnect and remove the heater which should give another vantage point. Use a torch and a long thin stick to move the item to the sump outlet. When replacing the heater ensure it locates properly in its retaining clip inside the drum. This stops it contacting the moving drum- VERY IMPORTANT.

Repair and service your own washing machine. Go to www.2ndwave.co.uk/manual.html

dannyboy, November 2008