GE refrigerator model gss201emb, serial # za233250. It has stoped freezing and cooling. We have taken the back panel off out of the freezer and its all froze up. We have defosted it and it lasted about a week and its happing again. Can you help?

Jamie Byars, November 2005

The same thing happened to me. It was the defrost heater. I paid $260 to have it replaced by sears. I found out later I could have done it myself for under $40.

Kevin, May 2006