I went into volume preferences and slid the volume down to 85% and sound started to work. Slid it back up to 100% and it stopped working again. My sound stopped working after I updated it. Sounds like a software drama to me.
Steve A., October 2010
i had the same problem with mine, i pressed the reset button on the bottom and it came back on ! i was over the moon thought it was knackered hope this helps
gary leonard, February 2010
i also have no sound on my tom tom....frustrated trying to figure it out...i have all the settings done right...only used once
stacy, November 2009
try ebay an search for tom tom no sound
ned, December 2008
Have you tried the following: go to Main Menu-change preferences-turn off/on sound?