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veritas alarm?

i have the installation manual for my alarm , but it doesnt seem to tell you how to change the user code??? i know the engineer code, help
roger, December 2008
I have a Veritas Excel Alarm with the separate LCD keypad. When I set the alarm and then close the final exit door, the exit tone continues and does not stop.

I assume this means that the Alarm circuit is not set when I leave the premises? When I re-enter the premises and enter the Access code the exit tone stops.

It is only a simple set up in a flat, with 4 room sensors and a final exit door contact so I don't know what would cause the Alarm circuit not to be setting.

There are no error messages on the LCD display.

Are there any checks I can carry out to trace the fault?

Andy, May 2011
Page 37 of INS034-10 (Veritas 8, Veritas 8Compact & Veritas R8 installation manual)
or
page 40 of INS 047-7 (Veritas Excel & Veritas R8Plus installation manual)

Mr Handy Andy, December 2008
link Click here to see other fixes for Veritas.