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How can I fix my BT Freelance XD 500 answer machine?

My BT Freelance XD 500 answer machine does not cut in at my home I have tried it at a neighbours home and it is ok. I have checked all connections and plugged it directley into the Bt master socket and replaced the socket but it still will not cut in. Bt said the line was ok.
Peter, December 2008
The problem was at the exchange not the machine.

Peter, December 2008
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