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Detergent "flap" not opening during wash cycle?

I have a Dishlex Global 300 dishwasher. During the wash cycle the detergent "flap" is not opening to distribute the detergent.
Paul Turner, December 2008
are you putting too much powder in
sometimes the powder cakes up hard and stops the small catch releasing

rosemary, December 2008
that happened soon after i bought mine i just close door and throw tablet into bottom of machine good luck

elaine, December 2008
link Click here to see other fixes for Dishlex.