it makes a low ticking noise when on is this normal

wendy powell, December 2008

Disconnect the motor, the bulbs work as does the heater element but all in wonderful silence! Just did mine, ahhhhh! :)

Joe, November 2016

We have no power to the lights, we have heat on 2 settings, fan works and rotating reflector works. The lights seem they are not getting power. Please help and advise.

Thank you,

Margo and John

margo, April 2015

I have a Dimplex MicroFire and it had a noisy flame effect.
I fixed it by buying a replacement synchronous motor from Amazon supplied by SourchingMap
8-10 RPM 220-240V 4W, CCW/CW
To fit you have to undo all the screws on the back of the fire and lift out the innards. The motor shaft is slightly fatter and the fixing locations will need to redefined. To do this make a cardboard template and drill 2 off 2mm holes for the fixing screws. Shorten the wires from the motor and fit them into the terminal block. When reassembled the motor can run clockwise or anti-clock wise, so just switch off the supply till it runs the right way.
But wonderful it is silent - PROBLEM SOLVED.

Ian Watkins, January 2014

put some rubber on my motor not sure of make but seems quieter but forgot to put earth wire on ,will it not be earthed with the bracket that secures motor????

darren, September 2013

Where can I buy a spindle that sits on top of the fire bulb one of mine will not turn

Alan Warren, September 2013

My spindle seems to have stopped turning for the flame effect on my Cheriton fire how can I fix this

Josie, December 2009

were can ifind a motor for my electric fire

carol, November 2009

The small synchronous motors which turn the flame-effect spindle are mounted directly onto metal which seems to amplify any sound the motor makes.
I have modified mine and mounted the motor on flexible rubber which has made it virtually silent. Of course, you need to run a separate earth wire from the motor to the fire chassis as the motor will no longer be earthed if you don't.

Unfortunately, electric fire manufacturers seem to do very little about preventing irritating flame-effect noise. I know from experience that such noises can be incredibly annoying.

Lee, February 2009

Hi Wendy my dimplex Springborne optiflame stove also makes a ticking noise quite loud at times and is driving me mad Checked the blurb from Dimplex and it does say that the fire makes a noise :- quote - It may be possible to hear a sound which is related to the operation of the flame effect. This is normal and should be not be a cause for concern. On further investigation I found the noise was coming from the wee chinese motor that turns the flame effect spindle but to date I have not solved it !!!!!!!!!!!!!

Mike Griffin, February 2009