We had the boiler and heating sytem serviced last year with a new fan, pump and complete drain down. The boiler still cuts out and we have noticed that the thermostat which used to be set on 2 is now set on 0.5 or it won't work at all. Do we need to get them to replace the thermostat??

James, December 2008

Reading between your lines my guess is that whoever did your "service" last year may have taken advantage of you.

If the fan and pump were both broken then I'm wrong but my suspicion is that they were changed unnecessarily to crank up the bill. Was it a fault-call or just a service visit?

If it was just a service visit you might do well to seriously consider changing your supplier otherwise "they" may replace the thermostat and insist that the circuit board and maybe some other things are playing up too.

Peccavi, December 2008