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how can i find out what is wrong with my moffat mss600 oven?

i have had the oven a few years now and all of a sudden its not cooking the food top shelf will sort of cook when on full anythink on a lower shelf just steams ,takes 2 hours to cook a tray of oven chips ,can anyone help please
rach, December 2008
One of the elements is not working. Call a service company to check & replace the faulty element

Lincoln Appliance NZ, December 2008
link Click here to see other fixes for Moffat MSS600.