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My alarm has one of the numberkey pads worn out. ?

I want to reset it to use different numbers but do not know how.There is a prog button,log and omit button but when I press them nothing happens. The company that installed it no longer exist. Any suggestions please?
Ms. P., December 2008
Hi Ms P, Lot depends on what make the unit is on how to deal with it, give me a ring and we can see if we can help over the phone.
Please ONLY RING between 5pm & 9pm.

joe, alarm installer, skegness, 07525922917, December 2008