If you are talking kodak's [no c in kodak] number go to the website www.kodak.com enter in the search box top right customer help and the page that appears select second line down then take if from their.
However. Just a thought,,,, if your talking transfer using USB cable the cable may be faulty or the transfer software may need re-loading I had trouble with a Nikon coolpix, wouldn't connect changed the USB cable and just for the fun re-loaded software and it then connected.
Bob, December 2008
