You need a new mech. If the tag info and serial # is still on the chair(under the footrest) you can contact Lane and they will send a new mech. for free. You can install it your self or have someone like a furniture repairman come do it for a charge.Find a furniture store that sells lane and they will have the toll free number. If you live near Clinton, Iowa I can help you as I am a Lane tech. jimpatti@gmail.com
Jim's Furniture Repair, Clinton, Iowa, December 2008