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We have a ntl vs2000 how do we get the answer machine to take messages ?

We own an NTL VS2000 and like many others have lost the manual along with the capability to take messages. We have a posh guy that tells all callers that they cannot leave a message and to call back later but this is of no use. Can anyone help please?
John the tormented., December 2008
Switching the answering machine on/off
Press the AM button. The display shows TAD ON.
You are now in the answering machine mode.
Press the 8 button to select either Answer Off (TAD OFF) or Answer
On (TAD ON). If Answer Off is selected you will hear a double beep
and the orange Message light will turn off. If Answer On is selected
you will hear a double beep and the orange Message light will
come on. If your answering machine takes an incoming call and you decide
you want to speak to the caller, you can press the Talk button to
transfer the call from the answering machine to the handset.

Selecting the OGM your callers will hear
The answering machine operates in two different modes, ‘Answer
and Record’ or ‘Answer Only’. Each mode comes with a pre-set
outgoing message (OGM) that is played to your callers. If you
prefer, you can record your own OGM for each mode (see later).

Answer and Record mode (OGM1)
Your answering machine answers calls, plays your OGM to callers,
and records their message (of up to 2 minutes duration).
The pre-recorded OGM for Answer and Record is:
“Hello your call cannot be taken at the moment, so please leave
your message and date and time of your call after the tone”.

Answer Only mode (OGM 2)
Your OGM will be played but callers will not be invited to leave
a message. This message is also played when your answering
machine becomes full.
The pre-recorded OGM for Answer Only is:
“Hello your call cannot be taken at the moment and you cannot leave your message, please call later”.

To set Answer and Record mode
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 7 button then the 1 button.
The display shows AR MODE1 and you hear a confirmation tone.
The display will revert to show TAD ON.
To exit the menu, press and hold the Clear button.

To set Answer Only mode
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 7 button then the 2 button.
The display shows AR MODE2 and you hear a confirmation tone.
The display will revert to show TAD ON.

Recording your own OGMs
If you wish you can record your own outgoing messages for
Answer and Record and Answer Only.
To record an OGM for Answer and Record (OGM1)
This OGM has a maximum duration of 30 seconds.
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 9 button then the 1 button.
When you hear a beep, speak your message clearly into the handset
microphone. Whilst recording the display shows REC OGM1.
Press 5 to stop recording. Your message is played back to you and the
display shows PLAY OGM1. When playback ends you hear a double
beep and the display shows TAD ON .
If you do not stop recording manually, it will stop automatically
after 30 seconds. You message will not be played back to you.
The display will show STOP and then revert to TAD ON or TAD OFF.

To play/check OGM1
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 6 button then the 1 button.
The display shows PLAYOGM1 and your OGM plays back to you.
To stop playback at any time press the 5 button.

To restore the pre-recorded OGM1
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 6 button then the 1 button.
During playback, press the 0 button and the pre-recorded OGM1 will
be restored. The display will revert to show TAD ON.

To record an OGM for Answer Only (OGM2)
This OGM has a maximum duration of 65 seconds.
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 9 button then the 2 button.
When you hear a beep, speak your message clearly into the handset
microphone. Whilst recording the display will show REC OGM2.
Press 5 to stop recording. Your message is played back to you and the
display shows PLAY OGM2. When playback ends you hear a double
beep and the display shows TAD ON.
If you do not stop recording manually, it will stop automatically
after 65 seconds. Your message will not be played back to you.
The display will show STOP and then revert to TAD ON or TAD OFF.

To play/check OGM2
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 6 button then the 2 button.
The display shows PLAY OGM2 and your OGM plays back to you.
To stop playback at any time press the 5 button.

To restore the pre-recorded OGM2
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press the 6 button then the 2 button.
During playback, press the 0 button and the pre-recorded OGM2
will be restored. The display reverts to show TAD ON.

Setting the Ring Delay
Ring delay is used to set the number of rings after which your
VS2003 answering machine will answer an incoming call. You can
select from 2 rings to 7 rings or Time Saver (Economy) mode.
If you select Time Saver mode, your VS2003 will answer after 2
rings if you have new messages recorded and after 4 rings if no new
messages are recorded. This means that you can hang-up after 2 rings
knowing you have no new messages, saving the cost of the call.

To set the Ring Delay
Press the Menu button to access the main menu.
Press the Scroll button up or down until the display shows TAD MENU.
Press OK to enter the answering machine (TAD) menu.
Press the Scroll button up or down to display RG DELAY.
Press OK.
Press the Scroll button up or down to select ECONOMY,
RINGS 2, 3, 4, 5, 6 or 7.
Press OK to confirm.
You hear a confirmation beep and the display shows RG DELAY.
To exit the menu, press and hold the Clear button.

Listening to your messages
When you have NEW messages stored on your VS2000 answering
machine the symbol and XX MSG will appear in the display
(where ‘XX’ is the number of messages stored) and the orange
Messages light on the base will flash. Once you have listened to
your messages (but not deleted them) the orange Message light will
remain steady and the symbol in the display will disappear.

Playing your messages
During message playback, the display will show the date and time
of the message or MESSAGE XX if the date and time are not available
(where ‘XX’ is the number of the message currently playing.) If a
memo is being played back PLAYMEMO will be displayed.
Use the Scroll button at any time to adjust the playback volume.
Press the AM button to enter the answering machine mode.
The display shows TAD ON.
Press 2 to play your messages.
During playback:
Press 1 to skip backwards and play the previous message.
Press 2 to repeat the current message.
Press 3 to skip forwards and play the next message.
Press 5 to stop message playback.
Press 0 to delete the message currently playing.
When you have played back all your messages you will hear
2 short beeps.
To exit the menu, press and hold the Clear button.

To delete all messages
Press the AM button to enter the answering machine mode.
Press the 9 button then the 0 button.
The display shows CONFIRM.
Press OK to confirm and all messages are deleted.
The display shows TAD ON.

Steve Wilson, January 2009