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PROBLEM WITH AQUALISA AQUADREAM SHOWER?

Our AQUALISA shower doesnt work at all or if it does, it produces a small trickle of water and a loud screeching noise - we have a worcester bosch junior combi boiler downstairs but the shower is upstairs - i read somewhere that the system works on gravity - does anyone think it is a pressure issue?
CONCERNED, January 2009
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