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freezing but frost free?

this freezer is frost free but i have water collecting and freezing in bottom of freezer any tips please
marce, January 2009
you might have an auto defrost fault.first thing to do is turn appliance off.defrost with fridge and freezer with the doors left open for 24hrs.dry out and clean interior and then switch it back on and see how it goes.if it ices up quickly then suspect auto defrost component failure.also once defrosted make sure the drain hole onto the compressor isn't blocked up.use a bike pump to blow down pipe to clear it.

ck, January 2009