I have the same problem , no oil coming out at all. Initialy I tried cleaning the oil way etc , this made no improvment.I striped the machine, and removed the engine. I sugest cleaning the machine with engine degreaser first, when you have removed the covers. Cleanliness is essetial because the engine crankcase splits in two when you remove it from the chassis. For the sake of a few small screws to hold the case halves together , a lot of bother could of been saved here.To remove the engine you will have to take off the cetifugal clutch. Start by removing the circlip and remove the chain drive cog. On the clutch mechanism you will notice an arrow with the legend "off" stamped this is the direction to unscrew the assembly from the crankshaft. I jammed the finned flywheel and used a piece of wood as a drift /punch . with a few smart taps the clutch unscrewed. Remove the handel and dissconect the throtel cable. The on/off switch and primer bulb assembly will all slide up and out in one unit. Remove the four bolts from the underside chassis, and the silencer. The engine will tilt out of the chassis , its a fiddle and the crankcase will seperate. The oil pump is on the clutch side ,fixed on by two machine screws. The pump will come appart by removing the end cap and withdrawing the worm-drive. A spare pump can be orderd from http://www.shouldersofshoreham.co.uk/sos_17Bamp.mvc?P=pcn-4040
click on the part number you require. pumps are about £7 + £5 postage.
Note all screws are of the torx type and you will need a good quality driver to remove some of them. Thay have been treated with thread locking compound.
You will need some gasket sealing compound , to lightly coat the mating surfaces of the crankcase halve's. Clenliness is essential here.
I havent orderd from shoulders of shorham yet, I wonder if at this point it is worth spending £40 on a new bar £25 on a chain £7 on the pump . A new ryobi chaisaw 4040 from B&Q is £134.
Steve Ward, March 2009